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PRIVACY POLICIES
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R2Group LLC, WebsiteGenie.Net | Marketing Services, Inc.
Privacy Statement
Last Updated: December 2007
This privacy statement (also referred to as R2Group Marketing Services, Inc., Privacy Policy) explains our privacy practices for our customers who 1) shop in the United States or overseas, or 2) register to use our website, http://www.R2Group.com for delivery of services abroad...
We respect your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information. The terms of this privacy statement apply to information collected from you, unless different terms are specified as part of a special offer, or in another form or contract we provide you, and you consent to those terms by participating in the special offer or the program, or otherwise. The links below provide detailed information about our privacy practices.
A. What is Personal Information?
Personal information is information that identifies an individual or is directly associated with a specific person or entity such as a customer or agent's name, address, telephone number, e-mail address, credit card number, or information about activities which can be directly linked to that person, such as his or her purchases.
Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data.
Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.
B. Collection of Personal Information
We collect the personal information that you provide us, such as when you:
- Sign up for or renew your association with R2Group LLC Marketing Services, Inc.; or
- Register to use R2Group.com or sign up for news or notifications of specials or other promotions on WebsiteGenie.Net; or
- Place an order or purchase products or services online, by telephone, mail or facsimile;
contact us for any reason, such as by replying to inquires by mail, fax or through our website, by telephone through customer service or in person at one of our locations; or
sign up for or participate in our various Client Services (see Client Services below).
We may automatically collect some information when you visit our website, such as your computer's network address and operating system, the site from which you linked to us, and the time and date of your visit and purchases.
C. Use of Personal Information by R2Group LLC and WebsiteGenie.net Marketing Services, Inc.
The personal information we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest, and understand your needs so that we can serve you better. For example, we may use your telephone number, your e-mail or your postal address to: (1) alert you about product recalls or system updates; or (2) communicate membership opportunities and programs.
D. Sharing of Personal Information
We do not sell, rent, share or disclose personal information to third parties without your prior consent, except in the limited circumstances described below:
Order Fulfillment
We may provide to a third party certain information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier, and if you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services).
However, we give vendors, suppliers, and others involved in the commerce distribution chain only the information needed to provide you the products or services you order, such as shipping and/or billing address, e-mail address, telephone number and product orders. Moreover, we require them to keep the information confidential and not to use it for other purposes.
We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.
Client Services
We offer special follow-up support services to our clients that may be provided by a party within R2Group LLC., other than your servicing agent. We may share your name, postal address, e-mail address and membership status, number and type ("Client Information") with these third parties in order to service your 30, 60 and 90 day follow-up.
However, if you apply for or request certain products, offerings or services, information you provide will be shared directly with the third parties who will be providing the requested products, offerings or services. Example: Brochures, flip charts, etc. that may be serviced by a third party.
Other Disclosures
In addition, we may disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to comply with legal process or authorities, respond to any claims, or to protect the rights, property or personal safety of R2Group LLC, our customers, our employees or the public. Information about our customers, including personal information, may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets or acquisition.
These third parties are required not to use your personal information we share with them for any purposes other than providing the requested services. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their privacy and security practices and policies before disclosing information to them. If you provide additional information to third parties, they, subject to applicable laws and their privacy policies, may share with us the information you provided and information about your use of the services. In addition, if we terminate our relationship with the third party, information you provided to them may be returned to us, and we may provide that information to a new third party offering the same or similar services.
Other Disclosures
In addition, we may disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to comply with legal process or authorities, respond to any claims, or to protect the rights, property or personal safety of R2Group, KreativeOptions.com or WebsiteGenie.net Marketing Services, Inc., our customers, our employees or the public. Information about our customers, including personal information, may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets or acquisition.
E. Protection of Personal Information
We have put into place security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Personal information we collect is stored electronically and may be combined with other membership information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access.
Further, when you enter personal information online, that information is encrypted using a security protocol called SSL (Secure Sockets Layer). SSL encrypts all information entered on our site before it is sent over the Internet. We also use SSL to allow you to securely view your online account and registration information.
Account information is accessible online only through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of www.R2Group.com by any person using your password. If other people have access to your e-mail, they may be able to access your password and obtain personal information about you (such as your credit card information), or change information about your user profile. You should not use an e-mail account operated by an employer because many employers have the legal right to access such e-mail accounts. Please advise us immediately at support[at]r2group.com if you believe your password has been misused.
F. Online Specifics
What Are Cookies and Are You Required to Accept Them?
Cookies are small files that are stored on your computer. At R2Group.com, we use cookies to help optimize your shopping experience. For example, we use cookies to customize our home page for you and to better display pages according to your browser type. R2Group.com does not store in cookies any personal information about you.
While cookies are optional for browsing R2Group.com, they are required for registering, logging on, shopping or adding items to your cart. If you wish to purchase items or set up an account on R2Group.com, you will need to accept a R2Group.com cookie.
Online Links to Other Web Sites
Through the Client Services (see Client Services above) and selected other portions of our website, you can link to other websites of third parties who have agreed to offer goods and services to our members. Any personal information you provide on the linked pages is provided directly to that third party, and is subject to that third party's privacy policy. Except as described above, we are not responsible for the content or privacy and security practices and policies of Web sites to which we link. Links from our site to third parties or to other sites are provided for your convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.
Updating, Reviewing or Correcting Online Personal Information: You may update, review or correct your online account information at any time online by accessing your password-protected registration page via the "My Account" area of the website. Or you can; (a) Write us at R2Group LLC Marketing Services, R2Group LLC. 17719 Pacific Ave. S. Box 307, Spanaway WA. 98387
H. Questions or Concerns
If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can do the following:
1. Write us at R2Group LLC. 17719 Pacific Ave. S. Box 307, Spanaway WA. 98387
2. E-mail us at clients[at]r2group.com
3. Call us at 253-475-5259 ext.2
I. Changes to this Statement
We reserve the right to change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how information you provide will be used. If there is ever a material change to how we use information you provide and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance and encourage you to become familiar with their privacy and security practices and policies before disclosing information to them. If you provide additional information to third parties, they, subject to applicable laws and their privacy policies, may share with us the information you provided and information about your use of the services. In addition, if we terminate our relationship with the third party, information you provided to them may be returned to us, and we may provide that information to a new third party offering the same or similar services.
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